Today’s customers expect a lot. Set yourself up for success with good customer service.
Join us for a 4-part, instructor-led customer service training course to enhance your people skills in a way that will truly differentiate yourself from the competition.
WHAT YOU WILL LEARN
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Creating Customer Loyalty and Recovering Difficult Customers
- In-Person, Over the Phone and Electronic Customer Service
- Dealing with Difficult Customers
- Active Listening, Stress Control & more
WEBINAR HOSTED VIA ONLINE TELECONFERENCING
This 4-part course will take place online via teleconferencing July 8, 9, 15 and 16 from 1 PM to 3 PM.