In 2014, Frank was referred to Goodwill for vocational rehabilitation services for assistance with a developmental disability. Goodwill’s goal was to help him develop the skills necessary to maintain competitive employment. Goodwill Workforce Development staff helped Frank secure the documentation he needed for work and assisted him develop critical employability as well as personal financial planning skills.
Frank enrolled in the commercial custodial training program. Over a 3‐month period, he received the support of a job coach to develop technical skills and successfully navigate the work environment. Frank successfully completed vocational training at Goodwill and because he demonstrated a strong work ethic and ability. He was offered a permanent position as a custodian at the Federal Courthouse. He has now held his position for 15 months.
Frank says that working in the courthouse makes him feel secure because there is a large security presence. He also enjoys the feeling of pride of working in a professional environment. “I feel professional and good about myself working in this environment.”